LEADING global IT services, consulting and business solutions organization Tata Consultancy Services (TCS) announced that it partnered with endto-end high-speed fiber broadband provider Converge ICT Solutions Inc. to help the latter further enhance the customer experience for its fast-growing subscriber base.

Aggressively expanding its fiber network to meet pent-up demand for world-class broadband services in the country, and with its partnership with TCS, Converge has embarked on a major business transformation journey, to build a flexible and future-ready digital core to offer new and enhanced digital services to its customers.

Central to this transformation is TCS HOB, a plug-and-play digital business platform for subscription, device and data management offered in a SaaS model that will help Converge reimagine customer journeys with simplified processes and hyper-personalization based on customer lifetime value.

TCS HOBS is based on a future-proof, microservices based catalog-driven architecture, which will help Converge leverage partner ecosystems to venture into B2B2X models.

“As we embark on this expansion, we cannot sacrifice what matters to us most — our customers. We must ensure that our operations and internal processes can scale to address future growth so that our customers continue to experience better,” Converge CEO and co-founder Dennis Anthony Uy said.

“We will use our deep domain knowledge, expertise in digital technologies, and investments in innovation and intellectual property to help Converge accelerate their transformation journey and achieve their aspiration to be a world-class ICT provider that empowers people, businesses, and the nation. Our digital business platform will speed up deployment, improve user adoption, enhance customer experience and provide a competitive edge,” TCS Philippines country head Shiju Varghese said.