The Manila Times

BPO firms turn to technology for hiring decisions

BUSINESS process outsourcing companies are finding it difficult to fill roles, with high attrition rates of between 30 to 40 percent this year. To help BPO firms make data-backed hiring decisions quickly and reliably, Mercer | Mettl, a global leader in talent assessment and remote proctoring solutions, launched SpeechX — a new communication assessment tool powered by artificial intelligence (AI).

The introduction of SpeechX in the Philippines plugs a critical gap for evaluators to swiftly assess the quality and clarity of a candidate’s speech to map the entire evaluation journey, using insights from seasoned BPO practitioners, voice and accent trainers and the industry’s subject matter experts.

The tool also uses AI-based remote proctoring to calculate an integrity score for each candidate which ensures control against cheating and misconduct during the evaluation process.

The Philippines is one of the biggest BPO markets globally, particularly in the voice business process management (BPM) segment.

The country’s IT-BPM and BPO sectors, which employ more than 135 million employees, are significant contributors to its economy.

As many as 50,000 employees were hired last year, proving the industry’s resilience despite cost-cutting measures taken during the pandemic.

With the launch to select Mercer clients, Anirban Barman Roy, CRO, Mercer | Mettl, said, “We are excited to announce the launch of SpeechX that combines the best of human and AI assessment abilities. The Philippines is one of the largest Englishspeaking nations in the world with 70 percent of the population being able to converse in English. In the age of digital economies, this will be a great asset for companies that want to assess the communication skills of all candidates, allowing recruitment managers to speed up the hiring process.”

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2022-08-11T07:00:00.0000000Z

2022-08-11T07:00:00.0000000Z

https://digitaledition.manilatimes.net/article/282260964237633

The Manila Times