PLDT Inc. on Tuesday said their customers can now access a faster and easier way to request for tech support with their connections and other support concerns.

In a statement, PLDT said that customers may report service issues with the newly improved PLDT Home Support Page (www.pldthome. com/support).

It added that with just a few clicks, customers can inquire about their bills, request for after-sales support, file complaints or report service issues through this easy-to-understand feature of PLDT Home’s Support website. Customers also receive a confirmation email and regular status updates with guaranteed faster resolution.

“Through this new self-service channel, we hope to provide our customers with faster, easier and more convenient ways to get help for their concerns without having to call the hotline or wait in line in our physical stores,” Jeanine Rubin, first vice president and head of Customer Experience Group at PLDT, said.

“This is part of our commitment to elevate the quality of service that we deliver to our customers through technology and innovation. This is an assurance to our customers that we are here to help,” Rubin added.

PLDT said customers need to simply go to https://pldthome. com/support; choose a service Track Status, Pay Bill, Clarify Bill Charges, Make an Aftersales Request, Report a Contractor, Report a Service Issue, follow the instructions, and then click on the link and they will receive an email confirmation with a service ticket reference number.