The Manila Times

Okada Manila receives 2 five-star awards

OKADA Manila, Asia’s largest integrated resort, has been awarded with the prestigious Forbes Travel Guide five-star rating for the fourth year in a row.

Forbes Travel Guide is a worldrenowned authority on excellence in hospitality and its five-star rating is highly coveted in the industry as a merit of distinction.

Okada Manila has been known for its outstanding service, which showcases the best of Japanese and Filipino hospitality.

The property brings to forth the forward-thinking Japanese philosophy of “omotenashi” — anticipating guests’ current and future needs in advance — and “magokoro” hospitality or sincerity and devotion.

These are complemented by the Filipinos’ dedication to hard work, passion, innate warm hospitality, and cheerful disposition.

“I’m extremely grateful [to] and proud of all our team members for the extraordinary service and stellar dedication to provide guests a wonderful customer experience, making for great stories. Each team member, together with their respective business unit leaders, has contributed to sustain Okada Manila’s Forbes five-star rating for its fourth year in a row and they deserve due recognition,” quipped Byron Yip, president and COO of Okada Manila.

Okada Manila also celebrates the conferment of the first Forbes five-star rating for its renowned The Retreat Spa, now ranking among truly world-class spa and wellness facilities.

According to Vikki Aquino, director of The Retreat Spa, “The real heart of our five-star treatment is the training that our team members undergo to ensure that our clients get premier treatments coupled with outstanding service. Our spa therapists are proudly internationally trained, and every day, we align to ensure that our service is always rooted in the core values of Okada Manila.”

For more information, visit https:// www.okadamanila.com.

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2023-03-28T07:00:00.0000000Z

2023-03-28T07:00:00.0000000Z

https://digitaledition.manilatimes.net/article/281672554197512

The Manila Times